1. Introduction
This Privacy Policy explains how BLACKENOUT ("we", "us", "our") collects, uses, discloses, and protects personal information when you visit https://www.blackenout.com, create an account, place an order, upload files, submit artwork, or otherwise interact with our store.
We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.
2. Who is responsible
BLACKENOUT is responsible for personal information collected through this website and related store operations. Questions or requests about privacy can be sent to admin@blackenout.com.
3. Information we collect
Depending on how you use the store, we may collect:
- Account information such as email address and authentication identifiers
- Order information such as items purchased, sizes, prices, shipping address, billing details, and order status
- Payment-related information processed by Stripe. We do not store full payment card numbers on our servers.
- Uploaded design files, notes, and metadata connected to custom orders or artist submissions
- Communications you send to support, including order numbers and photos of product issues
- Technical information such as IP address, browser type, device information, and pages visited, where collected by our hosting or analytics tools
- Cookie and session data needed to keep you signed in, remember cart contents, and secure the site
4. How we use information
We use personal information to:
- Operate the website and provide store features
- Process payments, taxes, and refunds
- Send orders to fulfillment partners for production and shipping
- Provide customer support and respond to infringement or legal notices
- Review uploaded artwork and artist submissions
- Prevent fraud, abuse, and security incidents
- Comply with law, enforce our Terms, and protect our rights and users
- Improve the store and understand how the site is used, where analytics are enabled
5. Consent and legal authority
We collect, use, and disclose personal information with your consent or as otherwise permitted or required by law. For example, we rely on your consent when you create an account, place an order, or upload files. Some processing is necessary to perform a contract with you, such as fulfilling an order you place.
You may withdraw consent for optional communications or non-essential uses by contacting us, subject to legal or contractual restrictions. Withdrawal may limit our ability to provide certain services.
7. Uploaded artwork and submissions
When you upload a design or submit artwork, we store the file and related form information so we can review it, produce your order, or evaluate a submission. We may retain records of infringement complaints, consent acknowledgements, and communications connected to that content.
Do not upload sensitive personal information in design files unless it is necessary for your order.
9. Data retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, including completing orders, maintaining account history, resolving disputes, enforcing our Terms, and meeting legal, tax, and accounting obligations. Uploaded files and complaint records may be retained longer where needed to document intellectual property reviews.
10. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. International processing
Our service providers may process or store information in Canada, the United States, or other countries. When information is processed outside Canada, it may be subject to the laws of that jurisdiction. We take steps to use reputable providers and contractual protections where appropriate.
12. Your privacy rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also ask questions about how we use your information or challenge our compliance with privacy law.
Submit requests to admin@blackenout.com. We may need to verify your identity before responding. If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator, where applicable.
13. Children
The store is not directed to children under the age of majority, and we do not knowingly collect personal information from children without appropriate parental consent. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.
14. Third-party links
Our site may link to third-party websites or social platforms. Their privacy practices are governed by their own policies, not this one.
15. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page shows when it was revised. Material changes will be posted on this page.
16. Contact
Privacy questions and requests: admin@blackenout.com